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Pronto
Commerce

The Shopping Journey

The journey of a shopper in your e-store comprises the following steps.

Each of the links below highlights how sellers can create positive SX in each of these steps.

Notes on Shopper Journeys:

  • They may not be always sequential as users can repeat many steps before checkout.
  • They could spread over many sessions.
  • They could involve outside-the-store locations such as social media and marketplaces.

Interested in SX solutions for your e-store? 

Get in touch with us today.

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SX: Checkout

How happy are your shoppers with your e-store’s checkout ? A faster and easier checkout process leads to faster conversion and better shopper experience (for

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